If the recipient of an RSign signature request does not wish to sign, or cannot sign for whatever reason, they have the ability to decline to sign the document as well as provide a reason for declining.
Note: The Decline option will be visible unless the setting Disable Decline option on Signers Page is enabled.
How to decline a signature request
1. Click on the View & sign document button located in the signature request email. The signing interface will open in a new web browser tab.
2. Click the three-dot menu in the upper-right corner to open the options menu, then select Decline.
3. Enter a reason for declining the signature request. Then, click on Decline.
Note: The available declination reasons will depend on the customer's configuration.
The envelope sender will be notified that the recipient declined to sign the document. The declination will also be reflected in the Delivery Report available from the envelope details.