RSign service parameters:
- Number of recipients
Up to 25 recipients.
- File types and extensions
.pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .bmp, .gif, .ico, .jpg, .jpeg, .png, .tif, .tiff, .htm, .html, .txt
Additionally, unsupported file types can be sent using RSign, such as multimedia files, by means of our File review feature.
- Document numbers and sizes
Default for sender:
Maximum individual file size: 25 MB
Maximum cumulative envelope size: 25 MB
Maximum number of files attached for sending: 10
Maximum number of cumulative pages limit: 500
Default for recipient
Maximum number of files attached while signing: 10
Maximum cumulative attachment size for signer: 15MB
Signer uploaded files are sent to sender only
(Higher limits are available with advanced configurations)
- Please only upload documents of the following paper sizes:
8.3 x 11.7 inches (21 x 30 cm)
8.5 x 14 inches (22 x 36 cm)
8.5 x 11 inches (22 x 28 cm)
- Drive locations: Local drive, Google Drive, OneDrive, Dropbox. Additional drives may be available based on your enabled integrations.
- Responsive web design
Application: responsive to iPad/Android tablet
Signing page: responsive to mobile
- Supported web browsers: Google Chrome, Mozilla Firefox, Safari (macOS), Microsoft Edge, Internet Explorer 11
- User session time:
Length of idle time before a user is logged out: 30-minutes
At 25-minutes of idle time, the system will display a popup message with two options: Keep me signed in or Log me out
At 30-minutes of idle time, the user is automatically logged out and redirected to the login page.
- Maximum number of pages: The user can upload documents with a cumulative page limit of 500.
- Timeframe for document preparation before getting timed out
30 minutes (After 25-minutes of idle time, the system will display a popup message with two options; Keep me signed in or Log me out)
- Other limitations:
Password protected .pdf files are not permitted to be uploaded.
Files with duplicate names not permitted inside the same envelope.
Signed and completed documents totaling over 20MB will not be attached to the Document signed email, due to potential size restrictions of the recipient’s inbox. Instead, the email will provide a link where the completed document can be downloaded from.
For further details and parameter descriptions, refer to the RPost Standard Service Level Agreement. https://www.rmail.com/service-level-agreement/