Try RMail PRE-Crime Services – The RMail® for Hummingbird by Tenant integration allows Hummingbird users to send Registered Email™ messages from their Hummingbird platform via the RMail® system. Users can send Rent Changes and Delinquency Correspondence as Registered Email™ messages.
Pre-requisites
- An RMail® account.
- A Hummingbird account.
How to use RMail® for Hummingbird by Tenant
Important note: Please refer to this article to learn how to setup RMail® for Hummingbird by Tenant.
Once the setup has been completed, follow these steps to start using the integration:
Setting up Registered Email™ for Rent Management
This feature will allow you to have your rent change notices sent registered automatically using RMail’s Registered Email™ as part of your workflows. For using this feature follow these steps:
1. Log in to the Hummingbird platform and select the Settings Gear.
2. Select Revenue Management on the left menu.
3. Click on the Property Settings tab.
4. Enter your rent change parameters and under Delivery Method, select Registered Email™ for these notices to be sent registered.
5. Click Save when done.
6. All rent changes are accessible under the Tools option on the Rent Management Center section.
7. From this section, a user can create a manual rent change by navigating to the Rent Management By Tenant tab, clicking on the ellipses at the right side of the desired tenant and selecting Manual Rent Change.
Setting up Registered Email™ for Delinquency Letters
This feature will allow you to have your delinquency letters sent registered automatically using RMail’s Registered Email™ as part of your workflows. For using this feature follow these steps:
1. Log in to the Hummingbird platform and select the Settings Gear.
2. Select Delinquency Automation on the left menu.
3. Click on the ellipses of your delinquency workflows and select Manage Stages.
4. For any stage in the delinquency timeline that requires a document to be generated, click on the ellipsis to edit.
5. If you are adding a Generate Document action for a particular stage, you’ll have the option to select a document and add a delivery method for that document.
6. Under Delivery Method, select Registered Email™ for this document to be sent registered.
7. Click Add Action once the document and delivery methods are selected.
8. Click Save Stage when done.
Reviewing Registered Email™ messages status
Users can track the status of all notices sent as Registered Email™ messages for any Rent Change or Delinquency related action from the Tenant record under the Communication tab:
From here, users will review the original document sent to the tenant, the type of document, the delivery method selected, the date, the content of the message and the delivery status.
All the possible delivery statuses are:
- Bounced is displayed when the Registered Email™ message is bounced.
- Pending is displayed when the document generation and delivery is in progress.
- Sent is displayed when the document has been sent to the mailbox.
- Delivered is displayed when the document generation and delivery to the tenant is completed.
- Opened is displayed when the delivered document is opened by the tenant.
- Resolved is displayed when a manager enters a note and manually marks an error as resolved in the Notes section.
Users can also review these statuses in the Tools section using the Notice Manager:
By clicking on a Document Batch, users will see the status of the Registered Email™ message and by clicking on the ellipses they can download the original document and the Registered Receipt™ within a zip file, the global standard for court-accepted, timestamped proof of secure delivery of emails and its attachments.