Try RMail PRE-Crime Services – At times, the RPost Customer Support team may require supplementary details regarding the network requests originating from your browser. A team member might request you to capture a HAR file containing network requests during the occurrence of the issue. Additionally, including browser console logs along with the HAR file can provide valuable assistance.
HAR (HTTP Archive Format) is a JSON archive file format that stores session data over many browsers (IE, Firefox, Chrome, Safari, etc.) between client and server. HAR files are used to inspect what is happening behind the scenes of your browser. More specifically, it has all the details about operations your browser performed. It includes information like requests made, response times, response status code, etc.
Browser console logs, on the other hand, contain information about any JavaScript errors, warnings, or other messages logged by the browser while the page is loading or when interacting with the site. These logs can help identify issues such as script failures, performance warnings, or security-related errors, providing crucial insight into what might be causing a problem.
Retrieving console logs in Chrome/Edge
1. Open Main Menu from Chrome/Edge.
2. Navigate to More Tools > Developer Tools.
3. Open the Console tab.
4. Check the box Preserve log.
5. Click the clear button to clear any existing logs from the console tab.
6. Reproduce the issue while the console logs are recorded.
7. Right-click on the logs, then select Save as to download the file as a .log file.
Generating a HAR file in Chrome
To generate a HAR file in Chrome (version 128.0.6613.38 Official Build 64-bit) follow these steps:
1. Open Chrome and go to the page where the issue is occurring.
2. Look for the vertical ellipsis button and select More Tools > Developer Tools.
3. A panel will pop open. Click on the Network tab.
4. Look for the round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
5. Check the box Preserve log.
6. Click the clear button to clear any existing logs from the network tab.
7. Reproduce the issue while the network requests are recorded.
8. Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
9. Upload the HAR file to your ticket with RPost Customer Support for further investigation.
Note: The instructions are the same for a MAC computer or a Windows computer and apply to any web app, such as RMail.
Generating a HAR file in Edge
To generate a HAR file in Edge follow these steps:
1. Open Edge and go to the page where the issue is occurring.
2. Look for the ellipsis button and select More Tools > Developer Tools.
3. A panel will pop open. Click on the Network tab.
4. Look for the round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
5. Check the box Preserve log.
6. Click the clear button to clear any existing logs from the network tab.
7. Reproduce the issue while the network requests are recorded.
8. Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
9. Upload the HAR file to your ticket with RPost Customer Support for further investigation.
Note: The instructions are the same for a MAC computer or a Windows computer and apply to any web app, such as RMail.